REFUND POLICY
A legal disclaimer
Effective Date: 08/08/2025
At Katsu & Co., every order is prepared fresh and with care. Because of the nature of our food products, we maintain the following refund policy:
Refund Policy - the basics
1. All Sales Are Final
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Once an order is confirmed and payment is processed, it cannot be canceled, refunded, or exchanged.
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This applies to all food and beverage items ordered through our website.
2. Exceptions (Refunds or Replacements)
We may issue a refund, credit, or replacement order at our discretion in the following situations:
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You received the wrong item.
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An item was missing from your order.
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There was a quality issue with the food (burnt, undercooked, or otherwise not meeting our standards).
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Your order was not fulfilled due to an error on our part.
To be eligible, the issue must be reported to us within the same day of pick-up.
3. Non-Refundable Situations
Refunds or replacements will not be provided in cases including (but not limited to):
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Failure to pick up your order during the designated time window.
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Dissatisfaction based on personal taste preferences.
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Food allergies or dietary restrictions not disclosed at the time of ordering.
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Orders placed by mistake.
4. How to Request a Refund or Credit
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Contact us at [Insert email/phone number] with your order number, a description of the issue, and (if possible) photos.
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We will review your request and respond within 2–3 business days.
5. Method of Refund
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If approved, refunds will be processed to the original payment method.
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Processing times may vary depending on your bank or payment provider.
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In some cases, we may issue store credit for future orders instead of a direct refund.
6. Contact Us
If you have questions regarding our Refund Policy, please reach out to us:
📍 1653 N Miami Ave, Miami, FL 33190